Understanding Our Products
We specialise in mystery boxes packed with items sourced from Amazon returns, liquidation sales, and business closures. Due to the nature of our business, the condition of items can vary, ranging from brand new to used or even slightly damaged. This is what makes the mystery box experience so unique and exciting—but it also means our returns and refunds policy is a bit different from the norm.
Our General Policy on Returns
No Returns for Product Condition
When you purchase a mystery box from EcomKings, you acknowledge and accept that the items inside may not be in ‘new’ condition. We don’t accept returns or offer refunds based on the condition of individual items, as this is the essence of buying returned or liquidated stock at a bargain price. This includes items that may be damaged, have cosmetic imperfections, or show signs of previous use.
No Returns for Product Assortment
Each mystery box is a unique collection of products, and we can’t guarantee you’ll love everything in it—that’s part of the fun! We do not accept returns or provide refunds if you’re unhappy with the assortment of items in your box.
Exceptions to Our Returns Policy
Damaged or Faulty Items on Arrival
We understand that sometimes items might arrive damaged due to issues during shipping. If you receive an item that is faulty or damaged in transit, and this damage is not related to its pre-owned nature, please get in touch with us within 14 days of receiving your box. We’ll work with you to sort it out, which might involve replacing the item or providing a partial refund.
- How to Report an Issue: If you believe your item is faulty or has been damaged in transit, email us at info@ecomkings.co.uk with your order number and photos of the damaged item. We’ll review your claim and get back to you with the next steps.
- Return Shipping Costs: If we ask you to return the item, we’ll cover the cost of shipping. We recommend using a tracked service to ensure the item reaches us safely.
Legal Compliance and Your Rights
UK Distance Selling Regulations
In line with UK consumer law, you’re entitled to return items within 14 days if they are not as described, not fit for purpose, or not of satisfactory quality, considering their pre-owned nature. Please note this does not cover dissatisfaction with the product assortment or the general condition of items as outlined above.
Refunds
If a refund is approved following our inspection of the returned item(s), we’ll process it within 10 business days. The refund will be made to your original payment method. If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@ecomkings.co.uk.
Final Word
By purchasing from EcomKings, you agree to this Returns and Refunds Policy. We’re dedicated to providing a thrilling and value-driven shopping experience, and we thank you for your understanding and support as part of our growing community.
If you have any questions or concerns, don’t hesitate to reach out to us at info@ecomkings.co.uk. We’re here to help!